I. General Questions

(Services, Personal Information, Systems Requirements)

What makes ApplePrints’ service different from other similar Internet-based services?

What services does ApplePrints offer?

• Opening an account

• Upload your images

• Creating an album

• Send us your CD

• Edit your images

• Share your images

• Order prints

What is your photo-developing experience?

Why would I use ApplePrints printing service if I can print my pictures at home?

Will my personal information be safe with ApplePrints?

Will my personal information be used by any third party?

How do you protect my copyrights?

What OS systems and software are compatible with ApplePrints?

II. My Account

(Opening of an Account, Privacy, Passwords, Logging-In)

What do you charge for the opening and maintaining of an account?

How do I open an account with ApplePrints?

How long will you keep my account open?

How do you protect my personal information?

Will my personal information be used by any third party?

Do you ask for my credit card information when I open an account?

Will you use my E-mail address for anything other than order and shipping notifications?

How do I change my account information?

I am trying to register using my E-mail address, but keep getting an “Duplicate E-mail” error message?

I forgot my password, how do I login?

Do I have to type my E-mail address and password every time I login?

 I am unable to login no matter what I try!

III. My Album

(Uploading, Formats, Internet connection, Send a CD, Edit Album)

How many images can I upload to my ApplePrints account?

How long will you keep my account open?

How do I upload my pictures?

What kind of file formats can be uploaded to ApplePrints?

Do you accept scanned images?

What kind of Internet connection is required?

What is the fastest way to upload all of my pictures to ApplePrints?

How do I send a CD with my pictures to ApplePrints?

How much do you charge for the uploading of my picture CD(s) to my account?

Do you return my CD(s) back to me?

How do I rename an album?

How do I delete an album?

How do I get a larger view of my images?

Can I name or rename my pictures?

IV. Sharing of the images

(Basics, Privacy, Sharing Instructions)

What is sharing?

Will I be charged if people I share my pictures with want to order prints?

When I share my pictures with my friends and relatives, will they be able to see my other albums?

Please tell me how can I share my photos and albums step-by-step.

Can anybody other than my recipient view shared pictures?

I am a recipient of the share pictures. What do I do?

V. Editing

(Edit, Rename, Descriptions, Copy, Delete)

How do I edit my images?

How do I rename my pictures?

Can I add a description to my pictures?

Will I be able to restore my original picture after all editing is done to it?

How do I copy or move pictures between my albums?

How do I delete a picture?

VI. Ordering

(Ordering Process, Credit Cards, Privacy)

How do I place my order?

How long does it take to process my order?

How do I track my order?

How can I see my past order history?

Can I cancel my order after it was placed?

What if I realize that the credit information that I have given to you is incorrect?

What types of credit cards does ApplePrints accept?

Do you accept Debit Cards?

Do you accept cash, personal/business checks or money orders?

Do you keep my billing information on file with my account?

Is my credit card information safe with ApplePrints?

VII. Printing

(Prices, Photo Paper, Image Resolution, Image Compression, Cropping)

What are your printing prices?

What is the difference between printing with a color printer at home and printing using professional equipment?

Where do you print my photos?

What equipment do you use to print my pictures?

Do you offer matte finish prints?

What kind of photo paper will be used for my prints?

What is image resolution?

What is image compression?

If I always take pictures with high resolution and low compression setting on my camera, will I get the best possible pictures?

What are the minimum resolution requirements?

What is cropping?

What do four little boxes on the right side of a thumbnail mean?

VIII. Shipping

(S&H Pricing, Tracking, General)

Do you ship to Canada?

How much is Shipping and Handling cost per print order?

How long does it take to before I receive my order?

How do I track my order?

What do you use to ship my prints?

Do you include an index card with my order?

If you still have a question, or need help, or have some general comments and feedback, please E-mail our customer service at support@appleprints.com

If you prefer to contact us by mail, please use the following address:

ApplePrints.com, Inc.
Att: Customer Service
102 Albemarle Rd, Suite E-4
Brooklyn, NY 11218

ApplePrints.com is a trademark of ApplePrints.com, Inc.
Other names are those of their respective holders.
© ApplePrints.com, Inc. All Rights Reserved.